{"xsrfToken":"93e9f6a09ab244cf5225faa6540ee0f9648dfa62_lout","branding":{"id":"1","key":"wp","name":"Crestron Website","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00365e","headerLinkHoverBGColor":"#00365e","headerBadgeColor":"#00365e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Crestron Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Crestron Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"wp","projectId":10303,"serviceDeskId":1,"name":"Crestron Website","description":"<p>Welcome! You can raise a Crestron Website request from the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"40","name":"Access Issue","descriptionHtml":"","callToAction":"Access Issue","introHtml":"<p>Get access to a page or application on the site</p>","icon":10832,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[1],"key":""},{"id":"43","name":"Content Issues","descriptionHtml":"","callToAction":"Content Issues","introHtml":"<p>Typos/Out of Date Content</p>","icon":11016,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[1],"key":""},{"id":"2","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Issue not listed? We'll help you out.</p>","icon":11006,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[1],"key":""},{"id":"48","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"","icon":11035,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[1],"key":""},{"id":"42","name":"Support Center Issues","descriptionHtml":"","callToAction":"Support Center Issues","introHtml":"<p>Issues with Calculators/Configurations/Etc</p>","icon":11003,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[1],"key":""},{"id":"41","name":"Training Issues","descriptionHtml":"","callToAction":"Training Issues","introHtml":"<p>Change Issue Type to remove CTI</p>","icon":11033,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[1],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11033,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[],"key":""},{"id":"57","name":"Pro Portal Orders","descriptionHtml":"","callToAction":"Pro Portal Orders","introHtml":"<p>Report an issue on Pro Portal Orders</p>","icon":11144,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11144","groups":[],"key":""},{"id":"47","name":"Webmaster Requests","descriptionHtml":"","callToAction":"Webmaster Requests","introHtml":"<p>These are requests that come in through webmaster@crestron.com</p>","icon":10832,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[40,42,41,43,48,2],"3":[2,7,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"029afcdb-3edc-3e20-9ef2-5f26bcc92808","appLinkName":"System Confluence","appLinkUrl":"https://crestron.atlassian.net/wiki","spaceKey":"WP","spaceName":"Webmaster Project","spaceUrl":"https://crestron.atlassian.net/wiki/spaces/WP","isServer":false},"labels":[],"projectKey":"WP","serviceDeskId":1,"kbLinkDomainURLs":["https://crestron.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTMyNWE5Yi0yOTMyLTQzOGUtYWIyOC0wNThkZWFiMDI2NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MDU0MTEsIm5iZiI6MTc0MzQwNDIxMX0.2ibojt5wuZwRY8MCzt_sCUcZY41bMSeGKClXxpNv-nc","targetCollection":"upload-project-10303","endpointUrl":"https://api.media.atlassian.com","clientId":"d5325a9b-2932-438e-ab28-058deab0265d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":48,"projectId":10303,"form":{"name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","intro":"","instructions":"","icon":11035,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_11432","fieldConfigId":"11739","label":"Phone","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11433","fieldConfigId":"11741","label":"Page URL","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"http://","presetValues":[],"defaultObjectAsJson":"\"http://\""},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/48","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/48","calendarParams":{"firstDay":0,"date":"2025-03-31T02:56:52-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"029afcdb-3edc-3e20-9ef2-5f26bcc92808","appLinkName":"System Confluence","appLinkUrl":"https://crestron.atlassian.net/wiki","spaceKey":"WP","spaceName":"Webmaster Project","spaceUrl":"https://crestron.atlassian.net/wiki/spaces/WP","isServer":false},"labels":[],"projectKey":"WP","serviceDeskId":1,"kbLinkDomainURLs":["https://crestron.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTMyNWE5Yi0yOTMyLTQzOGUtYWIyOC0wNThkZWFiMDI2NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MDU0MTIsIm5iZiI6MTc0MzQwNDIxMn0.Zpjlq3Ew_TPAiX5FQONoD_AisT2-YHrSP1haPqoFRu4","targetCollection":"upload-project-10303","endpointUrl":"https://api.media.atlassian.com","clientId":"d5325a9b-2932-438e-ab28-058deab0265d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=crestron","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"93e9f6a09ab244cf5225faa6540ee0f9648dfa62_lout","baseUrl":"https://crestron.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://crestron.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d5325a9b-2932-438e-ab28-058deab0265d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6167bc262da2419aabcca9a6449c17e4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}