{"xsrfToken":"a45ca10542584152bfa4497106a89ec42cad803c_lout","branding":{"id":"6","key":"pp","name":"Pro Portal","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Crestron Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Crestron Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"pp","projectId":10316,"serviceDeskId":6,"name":"Pro Portal","description":"<p>Welcome! You can raise a request for Pro Portal using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"64","name":"Access Issue","descriptionHtml":"","callToAction":"Access Issue","introHtml":"<p>Get access to a page or application on the site</p>","icon":10832,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[13],"key":""},{"id":"59","name":"Content Issues","descriptionHtml":"","callToAction":"Content Issues","introHtml":"<p>Typos/Out of Date Content</p>","icon":11016,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[13],"key":""},{"id":"65","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Issue not listed? We'll help you out.</p>","icon":11006,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[13],"key":""},{"id":"63","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"","icon":11035,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[13],"key":""},{"id":"66","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11033,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[],"key":""},{"id":"58","name":"Pro Portal Orders","descriptionHtml":"","callToAction":"Pro Portal Orders","introHtml":"<p>Report an issue on Pro Portal Orders</p>","icon":11144,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11144","groups":[],"key":""},{"id":"62","name":"Support Center Issues","descriptionHtml":"","callToAction":"Support Center Issues","introHtml":"<p>Issues with Calculators/Configurations/Etc</p>","icon":11003,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[],"key":""},{"id":"60","name":"Training Issues","descriptionHtml":"","callToAction":"Training Issues","introHtml":"<p>Change Issue Type to remove CTI</p>","icon":11033,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[],"key":""},{"id":"61","name":"Webmaster Requests","descriptionHtml":"","callToAction":"Webmaster Requests","introHtml":"<p>These are requests that come in through webmaster@crestron.com</p>","icon":10832,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Common Requests"}],"orderMapping":{"13":[59,63,64,65]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTMyNWE5Yi0yOTMyLTQzOGUtYWIyOC0wNThkZWFiMDI2NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4NzIxNDgsIm5iZiI6MTc0Mzg3MDk0OH0.iXn1n29I1RAyB7thYPGceaBBQ4qq46x5CMhuCn8TEs8","targetCollection":"upload-project-10316","endpointUrl":"https://api.media.atlassian.com","clientId":"d5325a9b-2932-438e-ab28-058deab0265d","tokenDurationInMins":20}},"reqCreate":{"id":65,"projectId":10316,"form":{"name":"Other","descriptionHtml":"","callToAction":"Other","intro":"<p>Issue not listed? We'll help you out.</p>","instructions":"","icon":11006,"iconUrl":"https://crestron.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_11432","fieldConfigId":"11739","label":"Phone","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11433","fieldConfigId":"11741","label":"Page URL","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"http://","presetValues":[],"defaultObjectAsJson":"\"http://\""},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/65","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/65","calendarParams":{"firstDay":0,"date":"2025-04-05T12:35:48-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTMyNWE5Yi0yOTMyLTQzOGUtYWIyOC0wNThkZWFiMDI2NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4NzIxNDgsIm5iZiI6MTc0Mzg3MDk0OH0.iXn1n29I1RAyB7thYPGceaBBQ4qq46x5CMhuCn8TEs8","targetCollection":"upload-project-10316","endpointUrl":"https://api.media.atlassian.com","clientId":"d5325a9b-2932-438e-ab28-058deab0265d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}